Returns & Refunds Policy

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original packaging, in the same condition that you received it, and returned with any accessories, guides, or packaging included.

For hygiene reasons, we cannot accept returns on items that have been used, worn in the mouth, opened, or show signs of use.

The following items cannot be returned:

• Used Calmi-Life™ Breathing Necklaces
• Opened or used Control Core packs
• Used flavour cores
• Items not in original condition
• Items returned without approval
• Gift cards or promotional items

To request a return, please email us at support@calmi-life.com.

Please include your full name, order number, the item you would like to return, the reason for your return, and clear photos of the product and packaging if requested.

Once your return request has been reviewed, our support team will provide the next steps.

Please do not send your item back before contacting us. Returns sent without approval may not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Original shipping costs are non-refundable unless your order arrived damaged, faulty, or incorrect.

Please inspect your order when it arrives.

If your item is damaged, faulty, or you received the wrong product, contact us within 7 days of delivery at support@calmi-life.com.

Please include your order number, a description of the issue, and clear photos or videos of the item, packaging, and shipping label.

Once reviewed, we will help arrange a replacement, refund, or another suitable solution.

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

We only replace items if they are damaged, faulty, or incorrect.

If you ordered the wrong variation or flavour, please contact us as soon as possible. We may be able to help before your order is processed.

Orders can only be changed or cancelled before they have been processed or shipped.

If you need to change or cancel your order, email us immediately at support@calmi-life.com.

Once an order has been shipped, we are unable to cancel it.

If your refund has been approved but has not appeared yet, please first check with your bank or payment provider.

Refunds can take several business days to process.

If you still have not received your refund after 10 business days, please contact us at support@calmi-life.com.